Sparefoot Rep. Zaze did an extraordinary job handling my needs as well as handling my anxiety and calming me down.The facility GM Jazmine, although very courteous, right from the beginning she was not in sync will what was offered by Rep. Zaze, and she was going to charge $150 more. But she did make the corrections to match his pricing. Then when I arrived, after paying online and showed her my renters insurance, she then voided the payment and recharged me again less the $12 insurance fee, however, the voided money has yet to be credited. Which has caused me a $100 problem. Then upon returning with the truck I called her and told her we were on our way, we still had 30min to get 11miles. But, an unexpected issue arose (an accident with death occurred one mile in front of us, leaving us stranded for almost 50 min. We were late by no fault of our own 20min. She is now keeping our $100 deposit. So now that's $200 out of pocket, as well as the appropriate charges. Total cost at this time $300 which should have been $84.00. I am upset and would like to be reimbursed.