Great, friendly, thorough.Even though the person who regularly handles check-in was off that day, I still had a great experience with Security Self-Storage and am very satisfied with the storage unit we are renting. There were a few hiccups with the lady who helped me having a hard time locating the office key and getting the paperwork squared away took longer than it really needed to as a result, but everybody was very friendly and unfailingly polite. They even taught me how to use the padlock that came with the insurance policy they offer and also made sure that I knew everything I needed to know come move-in day. I never felt that I was being rushed or pressured. Overall an extremely positive experience!