Life Storage - Humble - Pinehurst Trail
3.9 out of 5 stars- based on5 reviews
Showing 1 - 5 of 5 reviews
Simple and Cost Effective
Quick, fast and efficient. Knowledgeable customer service, lowest pricing for a secure area to park my travel trailer. Month to month billing makes it affordable on top of the already great price. Many locations to choose from as well, thank you!
- 告
Loved the customer service
Very good costumer service and the price was right
- Robert Lock
Nice place @ personal
- Sonya
Good customer service
The employee we dealt with made us feel that they desired our business. We found them to be friendly and helpful in our process. The price was the best in the area!
- phil
Terrible Service
First of all, when I called to set up the appointment to get the unit, it was never communicated to me that I had to carry insurance on the unit. When I went to rent the unit, no one was in the office and I had to wait 30 minutes to be helped. I communicated that my renter's insurance covered the contents in storage, but did not have a copy of my policy with me (as I was not told this was needed until I got there.) The manager made me sign a copy of their insurance, but said if I got a copy of the paperwork to her, I would not be charged. Because of the holiday, and the office being closed, I was not able to bring it to her for a couple of days, but called to let her know and confirmed that my renter's insurance did in fact cover the unit and I would be in to bring a copy. I called twice with no answer. Then the manager left me a message stating that I had not been returning her calls, which was absolutely incorrect. It is not my fault that she is never in the office to answer the phone. I went up to the office to provide a copy of my renter's insurance and of course, no one was in the office or going to be there for another 40 min. So I ran and errand and returned to the office to which she proceeded to tell me that I had to pay for their insurance anyway b/c I signed her form....which she made me sign, by the way. Then she proceeded to argue with me for about five minutes until I finally said she could keep her storage unit and I would take my business elsewhere, which I did. I asked for my money back and she declined. She was extremely unprofessional, she lied, and she tried to get additional money out of me, when she clearly knew I had my own insurance. I would not recommend this place as long as Vinia is the manager! This storage rental company completely wasted my time and essentially stole my money!
- Stacey