Unit sizing lies, no refunds, no higher up help only office "manager"
I purchased based on what the manager showed me in her office to be a 5x10. I paid for it but unit was smaller by half of her measurements. So I had to upgrade to a bigger unit. Paid the difference on the unit not 10x10 it was 8x9! I looked at the lease printed it says approximately you can't get a refund because the unit is not what they say it is. You dont get a lease until you pay them!! I asked for a manager outside of the Office, I was told I could not have their contact information phone or email, all I could have is for her to send an email for me which I could not see what she said. Ithe has been days no one has called me, no one has emailed me. I don't recommend this place. It says you have 10 p.m. access however the lights at so far apart and it's so dim you may as well be moving in a dark alley. I tried leaving my car running so we could use the lights to see but once I saw someone biking through there had snuck uo on us without a sound I knew it didn't feel safe that someone may pop in and steal my car. Codes R so long 2 get into the gate it was miserable in the cold and rain trying to get in and out of the gate. I called and left messages for the manager at the location, she never called me back but I drove 45 minutes to her and she is sitting with her personal phone next to the office phone texting and enjoying her free time. I had to make 6 trips in total just to get a sorry about your luck each time. The units look very dirty and don't look like they would protect your items from the weather elements. The garage door for my unit sits very low and takes uo part of my 8 foot height. It was hard to get items into the unit in the dark we waited days for a response as to why we no longer needed the unit but this company is money hungry and not customer service friendly all the other storage places said they refund the same day if not used to within the hour should not have be an issue, especially paying with cash and not a card. Don't waste your money!!!