Gate Passcode Invalid
The gate passcode I was issued when I complete the contract was not valid when I went ot move into the unit 3 hrs late resulting in myself and 3 helpers be delayed by approximate 25 minutes. Eventually, I was issued a managers passcode to enter.
Dear Tom, thank you very much for the review. We sincerely apologize about the gate code issues that you incurred. Everyone knows that technology does not always work the way we want it to. That is why we have temporary gate codes to give to tenants when they have code issues. If you ever have another problem with your code or access, please feel free to give us a call. We appreciate your business and want to remind you of our awesome referral program. For every person that you refer to Storage Of America that signs a lease and pays one full month's rent, we will give you a $100 Amazon Gift Card with no strings attached! Thank you once again for the review and remember we love referrals!
- Manager's Response