Secure Self Storage - Ithaca

Address
35 Royal Rd Ithaca NY 14850
Reviews
3.985 29
Call to book now
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Available Units

5' x 5'
5' x 10'
5' x 15'
10' x 10'
10' x 15'
10' x 20'
10' x 30'
5' x 5' Unit
  • floor 1
  • roll up door
  • interior
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
5' x 5' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
5' x 10' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
5' x 15' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
10' x 10' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
10' x 15' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
10' x 20' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
10' x 20' Parking space
  • interior
  • 8ft ceiling
  • available for vehicle storage
per month
10' x 25' Unit
  • drive up access
  • outdoor access
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
per month
10' x 30' Parking space
  • interior
  • 8ft ceiling
  • available for vehicle storage
per month
10' x 30' Parking space
  • outdoor access
  • 8ft ceiling
  • available for vehicle storage
per month

Facility Hours

Sun
Closed
Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 6:00 PM
Sun
24 Hour Access
Mon
24 Hour Access
Tue
24 Hour Access
Wed
24 Hour Access
Thu
24 Hour Access
Fri
24 Hour Access
Sat
24 Hour Access

Features & Amenities

  • 24-hour access
  • Fenced and lighted
  • Video cameras on site
  • Electronic gate access

Facility's Fees & Requirements

  • Facility Administration Fee: $22.00

Additional Info from Facility

Customer Reviews

3.985 29
May 20th, 2015
Very secure and reasonably priced
They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
December 1st, 2013
Storage made easy!
Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
November 25th, 2013
SAFE SECURE CLEAN
I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.
Recommended: Yes
3/5 (fair price) Price
3/5 (secure) Security
3/5 (helpful) Service
3/5 (average) Cleanliness
September 14th, 2013
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 11th, 2011
Highly Recommend
This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.
Recommended: No
0/5 (unfair price) Price
0/5 (not at all secure) Security
0/5 (very unhelpful) Service
0/5 (very dirty) Cleanliness
August 6th, 2015
Very nice and easy to set up
It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!
Recommended: Yes
3/5 (fair price) Price
5/5 (extremely secure) Security
3/5 (helpful) Service
5/5 (squeaky clean) Cleanliness
May 21st, 2015
The perfect storage situation for college students over the summer.
It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.
Recommended: Yes
4/5 (good value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
August 31st, 2013
Great value
I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 2nd, 2015
It reserved the place, but didn't seem like I needed it.
Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 21st, 2015
Moving in and booking was easy.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
3/5 (helpful) Service
4/5 (clean) Cleanliness
May 21st, 2015
Great facility, but didn't like all the extra charges.
This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
4/5 (very helpful) Service
5/5 (squeaky clean) Cleanliness
May 20th, 2015
Excellent service from the staff. Clean unit and facility. Good value for the money.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
May 14th, 2015
Quick and easy online with follow up quick.
Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
August 23rd, 2014
Overall good experience with paperwork and guidance to storage unit.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
July 22nd, 2014
Convenient
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
July 13th, 2014
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
4/5 (very helpful) Service
3/5 (average) Cleanliness
June 9th, 2014
In-between move
I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 24th, 2014
Recommended: Yes
3/5 (fair price) Price
4/5 (very secure) Security
0/5 (very unhelpful) Service
4/5 (clean) Cleanliness
May 19th, 2014
Fast, Clean and Friendly!
I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 21st, 2013
Recommended: Yes
3/5 (fair price) Price
3/5 (secure) Security
3/5 (helpful) Service
4/5 (clean) Cleanliness
May 14th, 2013
Very curious & knowledgeable about the facility.
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
December 29th, 2012
Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 20th, 2012
Move In was done professionally
Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.
Recommended: Yes
4/5 (good value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
June 17th, 2010
The process before accessing storage is time consuming.
Recommended: No
0/5 (unfair price) Price
0/5 (not at all secure) Security
0/5 (very unhelpful) Service
0/5 (very dirty) Cleanliness
July 19th, 2012
Very Nice Facility, long paperwork
This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 29th, 2012
Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.
Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit — eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
May 21st, 2013
Recommended: Yes
4/5 (good value) Price
3/5 (secure) Security
5/5 (outstanding) Service
3/5 (average) Cleanliness
May 22nd, 2015
Not that great
The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.
Recommended: No
3/5 (fair price) Price
3/5 (secure) Security
1/5 (very unhelpful) Service
1/5 (very dirty) Cleanliness
July 13th, 2012
Never again.
Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked "why were you closed for an hour and a half, and then for another 20 minutes?" "We have to take our regulated lunch break." "The note on the door said you were going to the bank." No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time. Never again.
Recommended: No
2/5 (a little steep) Price
3/5 (secure) Security
1/5 (very unhelpful) Service
2/5 (somewhat dirty) Cleanliness