Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked
"why were you closed for an hour and a half, and then for another 20 minutes?"
"We have to take our regulated lunch break."
"The note on the door said you were going to the bank."
No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time.
- Michela Moe