Return the "free" van late? Loose $200
The storage unit was fine, but we had a lot of things and needed their truck. I opened the storage account with a reluctant worker who wanted us to come back since it was 4:50 and she didn't want to stay, but ultimately did and signed us up. Things were rushed, and the van rental was decided upon for the next day. I quickly signed contracts, so yes, my fault, but never once did anyone say "if you're late returning the truck, we'll take all of your deposit, even though we know traffickn this place is insane at 9am when the van is due back.
Criminal. We are not wealthy people, and with all of the other moving expenses, this really hurt our food budget.