Calling the storage was easy and hassle free. The staff was extremely good at contacting me with any questions they had for me or any concerns they had for me. Ms. Carrie was the best by far, she has a lovely attitude and was so helpful. Sadly i do not remeber the nane of the man that helped me as well but he was so sweet and had a smile on his face with every question or comcern i had. This storage unit is awesome and worth the money. Let me not forget to thank them for the $1 deal and free moving truck, couldnt have been happier with the service i received! For my first storage unit as an adult (because i am 18 and a newlywed) you guys have set my standards pretty high!