I reserved a unit through the website Sparefoot, which only let me reserve a spot for up to 3 days. Unfortunately, I get off work on post at 4:30 pm, and the storage facility closes at 5 pm. I received a text from Sparefoot saying if I was going to make it, and I let them know I would make it maybe 5-10 minutes before they closed if that was okay. Sparefoot told me I had to arrive by 4:30 pm so I could fill out paperwork. I almost just didn't arrive at my reservation appointment because I wouldn't be able to leave work early to get the storage unit, especially it being 20 minutes away. Luckily, the manager of Crestline, I think her name was Nicole, called me and let me know she didn't mind staying a few minutes after 5 pm to make sure I would be able to come by. I ended up leaving work a little later and arrived at around 5:10 pm. She was very friendly, and I didn't feel rushed, even after closing time! I think that truly made a difference between whether I would have decided to go with this storage unit. The price is great compared to others I have researched, and I appreciated her waiting a few more minutes so I could make it there!