Bolt Storage - Lansing, NY
3.25 out of 5 stars- based on2 reviews
About Bolt Storage - Lansing, NY
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3.25 out of 5 stars - based on 2 reviews
Showing 1 - 2 of 2 reviews
Easy online rental and quick access
A clean unit that I was able to rent, sign the lease and pay all online pretty quickly. Free lock waiting for me in the unit. Easy peasy experience and would recommend!
- Nate Habelt
Very friendly people; dirty, nasty, unprepared storage units.
The customer service people have been incredibly kind and have gone out of their way to be helpful each time I’ve spoken with them. On the other hand...I got an email that my storage unit was ready. I went there with some of my things. There were boxes and plastic bins full of stuff left over from the last person. Their lock was left there, but it was missing one of its three keys, so I didn’t feel comfortable using it. The top of the unit was covered with a layer of cobwebs and the bottom of the unit was covered with a layer of about a 1/4 inch of dirt. Maybe I’m being unfair, but it seems like it should be easy enough to go in and clean out the units between renters at $70/month?
- Anjila Gaudet
Hi Anjila! We appreciate you taking the time to provide feedback on your experience with us! Bolt Storage wants to provide a clean, safe environment for our tenants, and knowing that this was not what you experienced is troublesome. While we understand that at times things happen and previous tenants leave items behind, it is our goal to ensure these are taken care of before the next tenants rents the unit. We will be using your less than satisfactory experience to assist in training our property management team to ensure that this does not happen to another tenant. We are happy to hear that our customer service team was helpful in assisting you in this situation. We do appreciate your business and are happy that you continue to rent with us!
- Manager's Response