When we arrived it was close to 1:30. The agents were just coming back with lunch. The attendant seemed very rushed, not sure if it was because of lunch or if it was just the norm. Felt like I was being talked down to during the transaction. The storage unit was an inside facility which would be fine. However, I was not made aware of the outside facilities until I was pulling into the facility. We started to unload and realized how INCONVENIENT the unit was. I went back to the office and the doors were locked and no one would answer the local phone number. This was during normal business hours. So we are stuck with the unit, that I do not like and doesn't need air conditioning. Then while we (2) people were unloading we were told we needed to move our stuff out of the way faster, funny no one was around and it was just my husband and I. I am sorry this was NOT what I wanted after a 16 hour trip. NEVR AGAIN!!! will I use this facility. I just need to find my home and get my stuff out ASAP. Meanwhile, I am being charged an Arm & leg for a storage unit I do not want.