Everything is great-EXCEPT they donât have many carts
Love the property manager and her staffâ¦friendly, but all business. New, clean building with gates and elevators and climate-control that actually work! High ceilings, so you donât feel like you are moving into a box and located in a nice neighborhood with a 7-Eleven and Timberâs within walking distance. So why only 4 stars? This is a huge building with only FOUR small carts for the tenants! We moved in on a TUESDAY and werenât able to use a cart because they were ALWAYS being used! This is a FAIL in customer service! When you rent a large storage unit it will (and did!) take all day to move your possessions in by lugging them to an elevator, loading the elevator and then unloading the elevator, while tying the elevator up to unload it and finally lugging those possessions down a long hallway to your unit. We had THREE dollies, but all three didnât hold as many boxes as ONE cart would have held. So, PLEASE, StorageBoxxâ¦spring for some more carts. You will get far more 5 star ratings, which you deserve except for this cart fiasco.
- Lori Golden