Does the job for work equipment storage
Pros: convenient location; like being able to drive into climate-controlled facility; price is reasonable for unit
Cons: hidden fees ($29 admin fee); customer service* I received initially left a bit to be desired (see below)
*While ultimately nice and helpful, when I came in to rent my pre-reserved unit on a Saturday, the representative at the desk was on the phone & let me stand there waiting for a good 10-15 minutes while she was chatting before finally assisting me. When she got off she told me she was on with her bossâs boss. I have a worked in customer service a long time and would be willing to bet that if she had told him she had a customer waiting he wouldâve been fine with her putting him on hold or calling him back. Instead, she continued her casual conversation and let me wait. She also wasnât wearing a mask despite Illinois mask mandate and was also coughing due to âallergiesâ. After coughing she finally said âoh.. guess I could put my mask onâ. (Ya think!?)
Again, she was ultimately fine when it came to admin and walking me to the unit, but not a great first impression. If I hadnât just moved everything out of another unit & had a car load of equipment I needed to put in storage right then & there, I likely wouldâve walked out & rented elsewhere based on the first interaction/lack of respect for my time.
price4/5 (good value)
service4/5 (very helpful)
cleanliness5/5 (squeaky clean)