Twice, in August, I've arrived on Sunday to find Long Beach Security Storage shut early. I get that, being an all-indoor facility, the access is going to be 'Office Hours'. What I do not accept is the employee in charge *making her own hours to suit herself*. However, on Sunday Sep 3rd, I arrived with 12 minutes to spare, plenty of time for what I needed. As I entered, the girl said, "We're closing right now." I told her I needed 2 minutes, not sure of what action, considering she's already breaking the rules, would be taken if I used the 5 minutes I actually needed -- even though that would have left 7 minutes to spare. What are you going to do when the staff is pressuring you, with no reason, except that they don't like their job enough to honor the hours posted, in print, on the wall? I can understand if someone pulled up with a truckful near closing; but I was obviously on foot with two bags, so any issue is purely her own: to leave early. That was rushing me to prep for the closed day, Sep 4. Pressure made me nervous, and I forgot stuff I needed: the right clothes for nights outdoors. I had arrived in plenty of time; but the person in charge wasn't recognizing the hours listed, in red, on the walls. As I left, I asked a reasonable question: "Why were you closing early?" She ignored my question, and backpeddled, saying, "But I let you in", admission that she knew she was caught closing up before the correct time. She didn't *want* to let me in, and hassled me for it, which I told her. Her response was sarcasm. I don't need sarcasm from an employee doing wrong; and no other customer should put up with that behavior.
She has no excuse; nor is it a 'misunderstanding'. She fully intended to close shop before the posted time.
Why is this employee working there? More to the point, why is she in charge on her shift? With her attitude, she'll close early again. Don't rent here. You'll be locked out early, from the access you paid for.