Clean, easy to access storage center
For the most part our experience has been positive. The facility itself is great. Our unit was on the first floor and was easy to access, with plenty of available carts to help us quickly transport items to and from our storage unit. The building is clean and well-maintained. Free coffee is a nice perk that I did use and appreciate, but the coffee was way too strong and undrinkable a majority of the time I tried it. We did have a couple of issues with management: We were promised over the phone that we would receive a promotional discount of first two months off. We did not actually receive that discount upon paying our first month. When I asked management, no one seemed to remember this discount being available and was told that I "needed to mention it" upon coming to the office. This seems like a bait-and-switch to us and we were extremely disappointed that this occurred. Also, after we loaded the unit, we had to leave a storage cube on the property overnight because the cube company doesn't pick up on weekends. This should not have been a big deal, as the cube took up one parking space, and there was plenty of empty space in the parking lot. We cleared the situation with management and promised that the company would pick up the cube the next day, before 6pm. That next day, the storage center called me many times throughout the day, asking when the cube would be picked up. They left voicemails every time, making it sound like the cube was a real problem and causing issues with the parking lot. The cube pickup driver told me the parking lot was nearly empty when he arrived BEFORE 6pm. We felt that the constant calls were unnecessary and disruptive.
- Cristina Bond