Excellent customer service but lacks equipment.
I've been a customer for almost 2 years. I love the friendly staff and the cleanliness of the place. It could get some upgrades, but it's ok overall. The only thing I think they can improve on is on equipment. A lot of times when I have to go to my storage unit there is no equipment available. My unit is on the top and I require a ladder. There isolated not one ladder, and most of the time is in use. One time I had to come three days in a row and had to wait for hours to get a hold on that ladder. After I got the ladder there was another tenant that needed it and I was getting mad and pressuring me to give him the ladder. Airport mini storage definitely needs to improve on this. Also, access hours are horrible.
- Cesar Sandoval