Completely messed up my reservation
I reserved a 10'x15' over a week in advance and then moved all of my stuff from SF to LA in a 16' truck. Upon arriving I was informed that the room I had reserved was not available. After quite a bit of time (over 30 minutes) they put me in 2 smaller units (very inconvenient).
But!!! When I started to move stuff up the flight of stairs (no elevator) and larger units are upstairs (made no sense) and a direct 90 degree turn from the 3' ramp into a standard doorway. How could anyone load this way. After going back and explain the issue, they gave me yet another, yet still not what I wanted, unit. This had a normal roll up door, not a standard sized door, but was only 9'x10' so still required two units.
I show up the other day after witnessing a gentleman power washing the bay doors thinking to myself, "he has to be getting water all inside those people's units."
Sure enough, the next day, open my unit to find water all over my antique record player, musical equipment, power tools, stereo equipment, and cherrywood furniture.
After talking with the manager, he assured this practice would be stopped. Friendly people, but I seriously have to question their judgment.
Also, ANYONE can just walk onto the property during business hours.
This has been my unfortunate story and I am still waiting on my original, reserved 10'x15'.