Lies and unprofessional.
I made a reservation online and had a phone call of the manager to check it with me. When I arrived and they showed me the space. It was way too small. The manager told me that it would be enough for the little things I have. But ok. They offered me a bigger space. The two guys were throwing prices at me over hundreds of dollars. When I told them that online it was much cheaper they had no idea what I was talking about. Also my AAA discount they had no idea from. This all happened the day before I was traveling. So I had to find another place in less than half a day. I was so stressed out by the way they helped me and the way they were not aware of the real prices. Big disaster.