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StorQuest Self Storage

5138 W Sunset Blvd, Los Angeles CA 90027 Map It
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Office Hours
Sun 9:00 am - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 6:00 am - 9:00 pm
Mon 6:00 am - 9:00 pm
Tue 6:00 am - 9:00 pm
Wed 6:00 am - 9:00 pm
Thu 6:00 am - 9:00 pm
Fri 6:00 am - 9:00 pm
Sat 6:00 am - 9:00 pm
Features / Amenities
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Elevator available
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • 10% military discount (applies to active-duty only)
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Rent due on same day each month per lease start
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Vehicle requires title
  • Title must match renter
  • Vehicle must be running
  • Vehicle requires insurance
  • Vehicle requires registration
Additional Information from the Facility

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Customer Reviews 7 Reviews
  • 5 star 2
  • 4 star 2
  • 3 star 2
  • 2 star 0
  • 1 star 1
86% of respondents would recommend this facility to a friend.
Pros
  • Secure (4)
  • Good Service (4)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

4.0 out of 5 stars Oct. 3, 2013

Angel was very helpful and answered all my questions. He showed me several units and I picked out the one I preferred. He completed my paperwork quickly and I left feeling like I had made the right decision for my storage.

  Price - 3/5 (Fair price)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)


Recommended: Yes

3.0 out of 5 stars May. 7, 2013

  Price - 2/5 (A little steep)

  Security - 2/5 (Somewhat secure)

  Service - 3/5 (Helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

5.0 out of 5 stars Mar. 19, 2013

Maria was so helpful, stayed late for me to help me out...made it so easy and with a smile. I felt instantly at ease with her and she is quick and efficient!!! I will definitely use this facility again! !

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Aug. 5, 2012

GREAT MANAGER AND SERVICE!

Luis, the manager goes out of his way at this facility. Very helpful. He was swamped with customers when I arrived but was very apologetic and still got me in and out fast. Great customer service!!!

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 3/5 (Average)


Recommended: Yes

1.5 out of 5 stars Mar. 8, 2012

Very rude lady at front desk.

I can't wait to get my stuff out. I think her name was "amber" and she humilated me in front of a few other customers for being a little behind, times are tough and why is she complaining as shes getting late fees tacked on? I had no problem with fees but my finacial situation did not need to be broadcast, so rude, and insensitive. will not be recommeding this faclity to anyone.

  Price - 2/5 (Unfair price)

  Security - 4/5 (Very secure)

  Service - 1/5 (Unhelpful)

  Cleanliness - 2/5 (Dirty)


Recommended: No

Comment from StorQuest Self Storage on Mar. 8, 2012

Hello Tracy, I would like to apologize for your recent experience at our Hollywood location. At StorQuest, we take great value in our customers' feedback and strive to provide quality service to ensure that each customers' needs are met with the utmost care. It is disappointing to hear that you felt your experience strayed far fromStorQuest's customer service initiatives; for that, we are deeply sorry and thank you for your honest feedback. We have made multiple attempts to directly contact you in order to settle this matter privately. Unfortunately, we have been unsuccessful in reaching you. We ask that you please contact StorQuest Hollywood so that we may directly resolve any of your concerns. Thank you.

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