Great facility but.......
First of all, I wasn't aware that I needed to fill out all of the paperwork before I arrived. When I did arrive, there was no one in the facility, just a kiosk. I get it, and maybe I'm a little old school, but I'd rather have a little more human interaction. Especially when the kiosk "froze" and I had to call the assistance line (thank God the number was clearly posted). Getting checked in was a rather lengthy task and when all was said and done the customer service rep asked if there was anything else? I asked if I was able to purchase a lock from them and she said put me on hold and came back and said there should be a vending machine there which I could purchase one but I informed her that it was completely empty. Luckily my boyfriend just so happened to have one with him so I didn't have to leave my belongings unprotected. All in all, the facility is nice and I appreciate the 24 hour access but I just wish I would have known more before showing up with a truck full of furniture ready to just drop it off. If I recommend this facility to a friend, I'll have A LOT of information for them beforehand.
Recommended Yes
price5/5 (excellent value)
service3/5 (helpful)
cleanliness4/5 (clean)
- Alison