Showing 26 - 28 of 28 reviews
Good communication is the key.
If renting storage space in the middle of the month with rates are prorated, the payment requirements need to be explained in a very simple manor so all parties understand the payment plan. We drove by the facility at night and it seemed very dark. Dumpster was full and over flowing.
- Terry Thomas
Dont like the pressure to buy other items
I don't like the pressure to buy other items like locks / tape / boxes / packing materials. I told them I don't need them, their response, "You have to listen to the whole speech before we can proceed with the rental" Wow.
- Edgar Oneal
First impression was not as accurate as we thought.
The day we signed our contract with the public storage in Magnolia. The lady was very helpful and friendly. However when we began moving our stuff little did we know that she had shut down the gate not allowing us in. It was raining that day and we understand safety precautions but no one informed us that the gate would not be open on this day. So we pack everything out of our house into our u-haul with the stuff we need most at the front of the truck. We get to the storage unit to find the note on the keypad. Without any other option because our kids stuff was at the front of the truck we knock on the lady's door. She was very rude about telling us no she would not open the door. She wouldn't even give us a reason as to why the gate was shut off. Finally after several minutes of pleading with her she very rudely stated that we had 20 minutes to unload almost a full 15' u-haul or she would lock the gate and we will be stuck inside. Needless to say we got it done fast enough but we feel that from now on if things like this are going to happen an email, text, or phone call should take place letting us know.
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