very unprofessional move in experince
I reserved a 10x10 storage unit via the internet that was quoted at a $40.00 monthly fee. On May 2nd, I received a voice mail from the person on duty reminding me of my 10x10 unit for $40.00 monthly. Upon arriving at the facility, I was told that they don't have a 10x10 for $40.00. It would be $80.00. Upon reminding her of her message that she left me, and providing her with my confirmation number, she made some phone calls. Finally she said that this is a special with some kind of scheduled increases, that I didn't understand, nor did she. I accepted the rental only because it was getting late and I was tired from moving. upon arriving at my unit, it was not clean and there was still items in the unit. I reported this to the Manager on duty only to be asked to clean it out for her and place the items in the dumpster. REALLY? I placed the items outside the storage unit and then swept it out. It was not a pleasant experience. Skeptical about my time at this storage facility. Not really even sure of my monthly payments. I spent over an hour in the office securing this rental, even after I thought the rental fees had already been set on the web site.