clean, easily accessible facility, slow elevator doors, non-standard locks
Rushing to try to get some stuff to carry in the truck while also needing to arrive before the office closed, it became apparent I wasn't going to make it on time. However, the customer service people from the facility called and sent me a link through which I could complete the rental online. That saved me a lot of time, stress and mileage on the rental truck. I was curious why the caller ID on my phone said Extra Space was calling, but I didn't ask. However, when I got to the facility and found the padlock I'd brought to secure my door wasn't going to work - the doors use the same kind of plug lock that Extra Space uses for their storage doors - I realized that either "Life Storage" is a brand name for Extra Space or they bought (at least) the facility from them.
Pricing is good for now - but considering the shocking price increases I was hit with at Extra Space, I'm not sure what the future is likely to hold.
It was a pleasant surprise to discover this faciltiy is immediately adjacent to I-75, providing easy highway access - a definite plus.
The elevators aren't very fast, but considering the weight they're expected to carry, that's not a surprise. The thing that bugged me about the elevators, though, is when it stopped at the ground floor, it was a full half minute (every time) before the doors would open: Apparently the mechanism has to take a lot of time to ensure it's properly lined up with the floor or something before it decides it's a rest and the doors can be opened. (This wasn't a significant problem on the other floors, though.)
- Fred Koschara