I never received my bills in the mail, despite repeated requests. I always, however, received, the late notices in the mail. The manager said they were emailing the bills to me, but I never got them, even after I corrected her misspelling of my email. They are consistently incompetent and inept. It doesn't take much to manage a storage unit facility, but it is clearly beyond the ability of the person currently in charge. I don't have time to deal with them every single month about the same exact issue. There are plenty of storage unit facilities in Nashville and, if I were you, I would pick any one of them over this one.