Does anyone work here?!?
Reserved a unit online, received confirmation, drove 6 hours in a 16 foot box truck to this storage facility, scheduled movers to help unload the truck and NOONE was at the front desk when we arrived during normal office hours. We were exhausted from the trip and had nowhere to put our stuff. Furthermore, tried to call the office to let them know to expect us an hour before we arrived. No answer! The only notice was a sign on the door with a phone number that went straight to VM. Thanks! Great service! A+++ ð
- Phoebe Zito
Phoebe, I am very sorry to hear about your experience with our company. We have been having problems with our phone system today, and my manager was out running errands when you arrive. I have discussed this situation with my manager and I believe she has also personally called you to apologize. We strive to make the moving experience easier on our customers, not more difficult. If you are still looking for storage, we will gladly offer you a free month for your trouble.
- Manager's Response