Prior to my husband and I choosing CubeSmart, we had looked at 5 other storage companies within the area to compare the pricing. By far, CubeSmart turned out to be the best deal. But what has impressed me even beyond the pricing is the customer service provided by Yvette and Lakisha and the wonderful facility itself.
I first reserved my unit online and was called soon after to confirm my spot and date of check in. I was immediately advised of the admin. check-in fees up front and was offered any help on behalf of this process. I was also advised of the contact-free check-in option. This is really wonderful to have during this time.
I went ahead with my contact-free set up online and received another call soon after to ensure that my questions were answered, that the unit was set-up for me, and the directions to reach the unit itself. Via email, I was immediately provided a map of the building to include my unit highlighted for easier finding.
When we got to the building, we found it to be safely secure and the location to be extremely clean. Even better? For this pricing, the entire place is climate controlled. This really helps keeping items mold-free and better kept through the storage time.
There were carts on the first floor that made check-in possible for us in one run. Thus, this was the most painless storage unit experience I've ever had and I've been through a few.
We couldn't be happier with where we chose to store our items.
- Marcela Moyer