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iStorage Norfolk

951 Ernies Way, Norfolk VA 23502 Map It
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Office Hours
Sun closed
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 5:00 pm
Features / Amenities
  • 24-hour access (with manager approval, by appointment only)
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Elevator available
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • 10% military discount (applies to active-duty, reserves, and veterans)
  • 5% senior discount
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Rent due on 1st of each month
  • Paperwork can be done remotely
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Vehicle requires registration
Additional Information from the Facility

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Customer Reviews
4 out of 5
13 Reviews
100% of respondents would recommend this facility to a friend.
Pros
  • Good Value (12)
  • Secure (9)
  • Good Service (11)
  • Clean (10)
Cons
  • N/A
Help your fellow storage searchers make the right choice! Leave a Review

3.5 out of 5 stars Nov. 3, 2014

helpful

moving cross country into 4 units and they have helped where coporate made mistakes they tried to make it better

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 3/5 (Average)


Recommended: Yes

3.0 out of 5 stars Nov. 3, 2014

been very helpful

i am moving from washington and they have helped coordinate the move. i had some problems with the units being held in the building and floor promised, but they did try and fix it. Not a perfect transaction but they have always been kind to try and make it right.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 3/5 (Average)


Recommended: Yes

4.0 out of 5 stars Jul. 14, 2014

The property manager was very accommodating.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Jun. 6, 2014

Awesome! Someone got it right!

I am very impressed with the level of customer service I received from Ashley and Chris. They both were very helpful the many times I took me to fully move in. I can't say enough about their professionalism and I was always greeted pleasantly. Compared to many of our younger generation workers, they were taught first impression is a lasting impression and how great customer service will go a long way. Great job! I love this facility is is accessible on my busy schedule and clean, bright. Thanks iStorage!

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Jun. 1, 2014

Istorage has the best property mangager

Not only was I impressed with the level of service, but my son (adult) was too. Isorage Norfolk was reasonably priced compared to other facilities. The place was clean, well lit, secure, and easily accessible for loading and parking. An important feature in my decision was the property manager, Chris. He went out of his way to make my visit comfortable and take care of me even before I was a client.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Nov. 14, 2013

ok. i rented their truck and got a threatening email from them because they couldnt find the key. the email stated that i was to leave the key in the drop box, but they have a lock attached to the key and the key wouldnt fit in the drop box so i left them in the glove box. they need to make sure the key fits in the area they tell you to leave it before sending a threatening email

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 3/5 (Helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Jul. 23, 2013

Excellent.

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Jul. 17, 2013

fast, convenience & friendly and great customer service

The manager Tina, was very helpful, knowledgeable and went her way for a first time renter like myself. She walked me through the detail of the whole process like a pro that she is in a very timely manner. i would definetely recommend you guys to my family & friends.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

5.0 out of 5 stars Jul. 7, 2013

I had a wonderful experience at iStorage. The staff was very personable and accommodating. It only took a short time before the paper work was done and I was being shown around the facility, and then I was moving my things in.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars May. 23, 2013

Manager was exceptional, went over and beyond customer service. Only negative was the facility public restrooms.....very dirty

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 3/5 (Average)


Recommended: Yes

4.0 out of 5 stars May. 16, 2013

The customer service at this facility is top-notch. I felt that Tina cared about our situation and was as helpful and accommodating as anyone could wish for.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Apr. 18, 2013

A great experience. Tina helped us a lot in our move.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

4.0 out of 5 stars Apr. 17, 2013

pro's in the biz

for a awesome storage experience this is storage for U !!

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

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