Mediocre
Not terrible, but here’s my issues:
1. Getting a hold of someone at the office, whether in person or on the phone is damn near impossible. When I call, no one seems to be there and same when we go in person. Makes resolving issues difficult, especially since there seems to be so many and we’ve had the unit less than a week.
2. Issues with the gate not working. It seems fine going in, but not coming out (you’d think it’d be the opposite). Twice now, we’ve had to get OUT of our car, walk to a side door on the gate, go back to the front entry panel, enter our code so the gate will open, run back to get in our car and drive out of the gate. Annoying.
4. Different price quotes. When we got the place we decided to go with a bigger unit than we intended; naturally it’s going to cost more, no big deal. My issue is that the monthly price listed online (and sent to my email after reserving the unit) said $68/month, but they told me in person for some “unknown” reason the system wasn’t going to let them book that price so instead it would be $80/month. Not toooo much of a price difference, but yet again, ANOTHER annoyance.
3. Lock issue. We weren’t told what type of lock we had to buy for our unit. We were told we could either buy a lock from them for $20 or bring our own. That was it. So naturally we brought our own padlock. Nice, sturdy padlock. It wasn’t until a couple days later were we called and told “that lock doesn’t meet our requirements, you need to change it within 24 hrs.” If there’s some standard requirement, we should have been told that from the beginning. Before we went and spent $10 on a lock that we can’t use, just to have to turn around and spend another $20 on one that “meets their standards.”
Overall, I wouldn’t recommend. You can find storage places with less annoyances for the same price (or better). If we hadn’t moved our stuff in I’d pick another place. I’m glad we only need it for a few months.
Recommended No
price3/5 (fair price)
service3/5 (helpful)
cleanliness4/5 (clean)
- Ashley