Not terrible, but hereâs my issues:
1. Getting a hold of someone at the office, whether in person or on the phone is damn near impossible. When I call, no one seems to be there and same when we go in person. Makes resolving issues difficult, especially since there seems to be so many and weâve had the unit less than a week.
2. Issues with the gate not working. It seems fine going in, but not coming out (youâd think itâd be the opposite). Twice now, weâve had to get OUT of our car, walk to a side door on the gate, go back to the front entry panel, enter our code so the gate will open, run back to get in our car and drive out of the gate. Annoying.
4. Different price quotes. When we got the place we decided to go with a bigger unit than we intended; naturally itâs going to cost more, no big deal. My issue is that the monthly price listed online (and sent to my email after reserving the unit) said $68/month, but they told me in person for some âunknownâ reason the system wasnât going to let them book that price so instead it would be $80/month. Not toooo much of a price difference, but yet again, ANOTHER annoyance.
3. Lock issue. We werenât told what type of lock we had to buy for our unit. We were told we could either buy a lock from them for $20 or bring our own. That was it. So naturally we brought our own padlock. Nice, sturdy padlock. It wasnât until a couple days later were we called and told âthat lock doesnât meet our requirements, you need to change it within 24 hrs.â If thereâs some standard requirement, we should have been told that from the beginning. Before we went and spent $10 on a lock that we canât use, just to have to turn around and spend another $20 on one that âmeets their standards.â
Overall, I wouldnât recommend. You can find storage places with less annoyances for the same price (or better). If we hadnât moved our stuff in Iâd pick another place. Iâm glad we only need it for a few months.