Good customer service but shady facility
The location is great and the people behind the desk are nice and helpful, but thats about it. The parking at the facility is only for two cars at a time, and loading/unloading is difficult with very small carts and a locked gate between the cars and the very old freight elevator. The storage rooms are very basic - no lighting, and not particularly clean.
Thank you for your feedback and the kind words about our staff and location. The parking area should park 3 cars and the gate that you mention is a theft deterrent measure that we feel is important to our customers. The elevator is old, but it is certified, maintained, and in good working order. We are sorry about the lighting and cleanliness. Having a well lit and clean facility is important to us. We will be looking into this to see how we can improve.
- Manager's Response