Trojan Storage of West Ontario

Address
701 S Palmetto Ave Ontario CA 91762
Reviews
3.955 20
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Available Units

5' x 5'
5' x 10'
5' x 15'
10' x 10'
10' x 15'
10' x 20'
10' x 30'
5' x 5' Unit
  • covered
  • alarm
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
15% off for the first twelve full months
per month
$56.00
5' x 7' Unit
  • covered
  • alarm
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
Only $1 for the first full month
per month
$67.00
5' x 10' Unit
  • covered
  • alarm
  • drive up access
  • outdoor access
  • floor 1
  • roll up door
  • Household Storage Only (No Vehicles)
15% off for the first twelve full months
per month
$79.00
10' x 5' Unit
  • covered
  • alarm
  • floor 1
  • roll up door
  • interior
  • Household Storage Only (No Vehicles)
Only $1 for the first full month
per month
$77.00
5' x 15' Unit
  • covered
  • alarm
  • drive up access
  • outdoor access
  • premium unit
  • floor 1
  • Household Storage Only (No Vehicles)
Only $1 for the first full month
per month
$89.00
10' x 10' Unit
  • covered
  • alarm
  • drive up access
  • outdoor access
  • floor 1
  • roll up door
  • 8ft ceiling
  • Household Storage Only (No Vehicles)
15% off for the first six full months
per month
$135.00
5' x 20' Unit
  • covered
  • alarm
  • drive up access
  • outdoor access
  • floor 1
  • Household Storage Only (No Vehicles)
15% off for the first twelve full months
per month
$135.00
10' x 12' Unit
  • covered
  • alarm
  • drive up access
  • outdoor access
  • floor 1
  • roll up door
  • Household Storage Only (No Vehicles)
15% off for the first six full months
per month
$150.00
10' x 15' Unit
  • floor 1
  • interior
  • Household Storage Only (No Vehicles)
15% off for the first six full months
per month
$160.00
15' x 15' Unit
  • covered
  • drive up access
  • outdoor access
  • floor 1
  • roll up door
  • Household Storage Only (No Vehicles)
15% off for the first six full months
per month
$242.00
15' x 20' Unit
  • drive up access
  • outdoor access
  • floor 1
  • roll up door
  • Household Storage Only (No Vehicles)
15% off for the first six full months
per month
$260.00

Facility Hours

Sun
9:00 AM - 4:00 PM
Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 6:00 PM
Sun
6:00 AM - 9:00 PM
Mon
6:00 AM - 9:00 PM
Tue
6:00 AM - 9:00 PM
Wed
6:00 AM - 9:00 PM
Thu
6:00 AM - 9:00 PM
Fri
6:00 AM - 9:00 PM
Sat
6:00 AM - 9:00 PM

Features & Amenities

  • 24-hour access (for additional $%s per month)
  • Free use of truck (tenant must refuel)
  • Fenced and lighted
  • Video cameras on site
  • Vehicle requires insurance
  • Electronic gate access
  • Vehicle requires title
  • Handcarts available
  • Moving supplies for sale
  • Manager lives on-site
  • Spanish speakers on staff
  • Email billing available
  • Accepts mail/packages for tenants
  • Rent due on 1st of each month
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Title must match renter
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (visa, mastercard, amex, discover)
  • 10% military discount (applies to active-duty, reserves, veterans only)
  • 5% student discount
  • 5% senior discount

Facility's Fees & Requirements

  • Facility Administration Fee: $15.00
  • Insurance: Required

Additional Info from Facility

Customer Reviews

3.955 20
October 28th, 2015
Well worth the price. Access hours are better than any other storage facility.
This location is close by and clean. The security is great. The employees are friendly. It is located in a nice area.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 28th, 2015
Very affordable prices on storage units
Units are clean and have lots of security cameras thought out the complex.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 10th, 2015
Made everything simple.
The customer service is great. They made it very simple and very helpful.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
April 10th, 2015
Very friendly staff and secure location.
I just retained this storage unit yesterday, so not much I can say off the bat except that the staff is very friendly and helpful.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 22nd, 2014
Great people! Actual size of unit was closer to marketed size than any other unit I've ever looked at or rented. To me this is a big deal!
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 15th, 2014
Excellent
Recommended: Yes
5/5 (excellent value) Price
3/5 (secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
November 27th, 2013
Excellent price, clean, easy access, perfect for garage overflow.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 24th, 2012
Great Business Storage!
This is a great place for business storage. I have a small business and needed some extra space for our paperwork and deliveries . They have great specials, free invoices, friendly reminder calls, and easy access for delivery trucks. The staff was very helpful and informative. All and all a very pleasant experience. I would highly recommend this storage facility.
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
May 22nd, 2012
I just had to share my experience.
Outstanding customer service from Collin and Tom. I just moved to the area and they were extreamly helpful. They helped me find the right storage unit and I saved time and money not shopping around. Keep up the great work!
Recommended: Yes
5/5 (excellent value) Price
5/5 (extremely secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
July 11th, 2014
Happy with service and hours.
Frank was very pleasant and helpful. Happy with service, facility and hours.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
4/5 (very helpful) Service
4/5 (clean) Cleanliness
June 21st, 2015
good customer service
Made it pretty easy to get a unit. Helpful customer service.
Recommended: Yes
4/5 (good value) Price
4/5 (very secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
November 13th, 2014
Awesome customer service but unit very small for price.
Recommended: Yes
2/5 (a little steep) Price
4/5 (very secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
August 11th, 2014
They have been wonderful and very helpful to me.
I like the ontario Trojan storage in ontario. They have been very understanding and try to accommodate me in any way that they can.
Recommended: Yes
3/5 (fair price) Price
3/5 (secure) Security
3/5 (helpful) Service
4/5 (clean) Cleanliness
August 11th, 2014
Recommended: Yes
5/5 (excellent value) Price
3/5 (secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
August 6th, 2014
I am very happy with this storage facility. The staff treated me great and were very helpful and fast.
Recommended: Yes
5/5 (excellent value) Price
3/5 (secure) Security
5/5 (outstanding) Service
4/5 (clean) Cleanliness
September 23rd, 2011
Outstanding service and Great Property!
I have been renting here for over a year. No issues for me. I am impressed with the cleanliness and superb staff, the rates are affordable for me. This storage is very convenient. I would recommend to anyone who is looking to save and feel good about where their property is stored.
Recommended: Yes
5/5 (excellent value) Price
4/5 (very secure) Security
5/5 (outstanding) Service
5/5 (squeaky clean) Cleanliness
September 27th, 2015
nice and clean
one thing I dont like is we only have 30 mins at a time to spend there, its rediculous
Recommended: Yes
3/5 (fair price) Price
3/5 (secure) Security
3/5 (helpful) Service
4/5 (clean) Cleanliness
Manager's Response October 5th, 2015
Hi Alisha, as long as you are at the location during business hours (9:00 AM-6:00 PM) you are allowed to stay as long as necessary to deal with your unit. We are sorry you had confusion on this topic but please give us a call if you have any other questions. (213) 223-7300
October 14th, 2015
First time renter!!
My fist time experience renting a storage, was the worse ! After getting there with my property, along with my hired help, I was unable to open my unit, because they forgot to remove their lock, so I was stuck waiting for nearly 3 hours until someone was contacted and asked to go open my storage. Then, I was offered a $20.00 dlrs for any inconvenience their error-mistake could have gave me? Really?? I couldn't believe and still can't , how in the world could of this happened!
Recommended: No
5/5 (excellent value) Price
1/5 (not at all secure) Security
1/5 (very unhelpful) Service
5/5 (squeaky clean) Cleanliness
January 16th, 2014
Lied too and ripped off
I paid for a storage and at last minute i was told that its Only 24hr access ( THE MAIN REASON I CHOSE THIS STORAGE ) if pay $30.00 extra per month......So i did Then started to move in the next day and realized the storage they had GIVEN me was WRONG SIZE ( SMALLER than what I Allready PAID For.) when i asked to change my paperwork and adjust the monthly payment to not be over charged ...i was told i had to wait till a supervisor can handle it.......its been over a week now no response...and I went to my storage at 10 pm for work stuff and was able to get in fine ,but when I tryed to leave my CODE DIDNT WORK and was STUCK INSIDE for an hour until finally someone called me back to let me out....... Then two days later i asked about my storage being smaller than what I PAY FOR AND said he was to busy to handle it ......so i left upset and to get a phone Call saying that they changed the gate hrs to 9pm and no more 24hrs access ......(.the Only reason i picked trojan was cause of the 24hr access) that i paid 30.00 extra for when i moved in a week prior... Reasons to not chose trojan storage -Lied to about size of unit....CHARGED AND PAID FOR BIGGER SIZE AND GIVEN A SMALLER UNIT . -up the price $30.00 last minute for 24hr access -then code didnt work after 10pm LOCKING ME INSIDE OVER A HOUR -and then changed policy of gate hrs (not 24hrs anymore) After i paid for it - still has not fixed any issues
Recommended: No
1/5 (unfair price) Price
2/5 (somewhat secure) Security
1/5 (very unhelpful) Service
3/5 (average) Cleanliness
May 17th, 2012
rental expereince
Have been a customer for years, long before it was Trojan Storage, I found that the new staff is hard to deal with and not helpful at all, the property has taken a turn for the worst as far as cleanliness and curb appeal, have moved out of the property and would not recommend it to anyone.
Recommended: No
2/5 (a little steep) Price
3/5 (secure) Security
2/5 (somewhat unhelpful) Service
2/5 (somewhat dirty) Cleanliness