Excellent Customer Service
I have never experienced such amazing customer service with storage facilities as I had with Store-it Vault in Orange. I made the mistake of not reserving a truck and Diana took the time to make calls to her general manager and other storage facilities nearby to see if I could get the same locked in price at other places. She went above and beyond to help me even though it was my mistake. Everything ended up working out perfect because the truck became available when another customer cancelled the reservation and she called me immediately. I would like to add that Jose at Orange and Lupe at the Brookhurst location were just as nice, efficient and helpful. The facility is spotless. I love all the extra security at Store-it Vault that I had not found at Public Storage in the past. The staff seemed to know the customers on a first name basis and I really liked that. I will definitely recommend this place to others.