Simply Self Storage - 2025 N Hicks Road - Palatine
4.18 out of 5 stars- based on22 reviews
Showing 21 - 22 of 22 reviews
Better customer service and ensure codes are working.
Unable to give online pricing even though I had original confirmation info from same day cancellation. Did practice run with front gate but not to building for storage..Problem gaining access. No one available to contact after closing hours.
- ESTHER
information from attendant not clear
i thought the $20 paper work fee was B.S. Just a hidden cost, doesnt cost $20 to do the paperwork. If it wasnt for the $20 rebate I wouldnt of moved in. Also the insurance involved that they charge. This is where the not clear part comes into play. He the attendant said that if you have your own home insurance you dont have to pay their insurance of $9 a month. I didnt have a copy on me at the time because Im moving from wisconsin and it was back there. He said that he would credit me the amount of $9 for the insurance he was going to charge me at that time , all I had to do was present a copy of it in the near future. I called my Insurance co, Monday and had them fax a copy of it To him the attendant that day, labor day. I initially signed up Saturday. When I called him to verify that he got the fax he said he did and that he would credit it to my account next month in Oct.I then said to him that he had told me that he would credit that amount $9 for the month of september back to my credit card when I presented him proof of my home insurance. He then said to me that he couldnt do that since he made the paperwork out already saturday. This is B.S. Since any creditable company can credit your card back the money they owe you ay time. And this is what he told me that Saturday. jim g
- jim gerke