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StorQuest Self Storage

18601 Longs Way, Parker CO 80134 Map It
Send Me Hours & Directions
Office Hours
Sun 12:00 pm - 5:00 pm
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 6:00 pm
Access Hours
Sun 6:00 am - 9:00 pm
Mon 6:00 am - 9:00 pm
Tue 6:00 am - 9:00 pm
Wed 6:00 am - 9:00 pm
Thu 6:00 am - 9:00 pm
Fri 6:00 am - 9:00 pm
Sat 6:00 am - 9:00 pm
Features / Amenities
  • Video cameras on site
  • Electronic gate access
  • Fenced and lighted
  • Handcarts available
  • Insurance available
  • Insurance required
  • Homeowners/renters insurance accepted
  • 10% military discount (applies to active-duty only)
  • Email billing available
  • Auto-pay available
  • Accepts mail/packages for tenants
  • Moving supplies for sale
  • Rent due on same day each month per lease start
  • Cash accepted
  • Checks accepted
  • Credit cards accepted
  • Visa, mastercard, amex and discover credit cards accepted
  • Vehicle requires title
  • Title must match renter
  • Vehicle must be running
  • Vehicle requires insurance
  • Vehicle requires registration
Additional Information from the Facility

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Customer Reviews
3.5 out of 5
13 Reviews
85% of respondents would recommend this facility to a friend.
Pros
  • Secure (7)
  • Good Service (10)
  • Clean (9)
Cons
  • N/A
Help your fellow storage searchers make the right choice!

4.0 out of 5 stars Nov. 13, 2014

Friendly staff, easy entry, good experience. Stephanie was awesome

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

4.0 out of 5 stars Sep. 11, 2014

  Price - 2/5 (A little steep)

  Security - 4/5 (Very secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)


Recommended: Yes

5.0 out of 5 stars Jul. 4, 2014

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)


Recommended: Yes

1.0 out of 5 stars Jul. 26, 2013

ABSOLUTLY HORRIBLE

Things started out pretty normal as one would expect from a storage facility. Then one day I stopped by before the office had opened to pick up some tools that I needed for a job and the secuity gated would not operate. Several calls to the main office and assurnances the someone would arrive to correct the problem ended with no results and I had to leave for my job without what I needed. Then one day I stopped by my unit to get something to find that it was full of dust and dirt caused in the process of the lot being re-paved. Numerous complaints to the manager or whoever was on duty in the office got me no where. When I complained to the main office I was advised to call the district manager and he would be sure to resolve the problem. Two phone messages to him have never been returned. When I vacated the unit sometime later I ended up cleaning all of my things before loading. And last but not least, sometime after vacating the unit I was charged for another months rent even though I followed their check-out guidlines completety. Again, numerous calls and vistis to Twenty Mile Storage as well as phone call to the main office and converstions with "ML" have achieved nothing. The last time that I talked with "ML" he suggested that I call the district manager for a quick resolution. I informed "ML" that he does not returns calls but I would give it anouther try.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 1/5 (Very dirty)


Recommended: No

Comment from StorQuest Self Storage on Jul. 26, 2013

Dear Marlin, Thank you for your feedback. We are sorry to hear that you will no longer be storing with us. In the future, if we do any upgrades to our facility that hinder your regular access, we will be sure you notify all our customers at least 30 days in advance. Additionally, we are happy to hear you had an opportunity to speak with the District Manager and had your issues resolved. Thank you! -Twenty Mile Self Storage Management

0.5 out of 5 stars Jul. 3, 2013

poor customer service/mislead on price

the boy working that day was rude and not helpful. He would not honor the 50% off first month and had horrible customer service skills. Also claimed he did not have the unit i was told over phone was avaiulable. Had to just walk away. Will NOT consider them.

  Price - 1/5 (Unfair price)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 3/5 (Average)


Recommended: No

Comment from StorQuest Self Storage on Jul. 19, 2013

Dear Lisa, Thank you for bringing this to our attention. We are incredibly sorry to hear that our employee failed to provide you with the highest level of customer service. We have notified the District Manager of this issue and will handle this behavior, internally. -Twenty Mile Corporate

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