I was told by the manager that my Harley Davidson would fit in a 5x10 storage locker and that my 12 ft. utility trailer would fit in one of the outdoor parking spaces.
The Harley wouldn't even fit through the door!
If the space for the trailer had been a back in or pull through space it would have been fine, unfortunately this was not the case.
It was an end to end space, (Parallel parking required) with a car at the back of the space and a full sized pickup bed camper at the front.
These were so close to either end that it was impossible to maneuver my trailer in between them.
Just a little FYI, I am a general contractor with 40 years of backing up and parking all shapes and sizes of trailers. Skill was not the issue.
Which brings me to the manager (that lives on site)......
He wasn't there.
The young man that was there, was more than helpful and apologetic. He managed to get me a space (for a higher price) that I could park the trailer, with the bike in it, until I could find something more suited to my needs.
If I based my rating solely on this young man's assistance, customer service and professionalism, I would give 5 stars!
Last, I was, and am, extremely disappointed in the fact that even though my property was only stored for 2 days until I made other arrangements, the manager would not refund the prorated balance of what I had paid!!!
His statement when I asked for a refund on the unused time was, "I can't help you there. We only pro-rate the rental price, not refunds."
My advice would be to rent elsewhere if at all possible.
- Robert Purcell