Totally pleased with Bobby and Chelsia's Customer Service!
Totally pleased with Bobby and Chelsia's customer service at 25709. I really can't understand company policy on transferring storage unit from one person to another. We're a nonprofit, providing donated books to low income children. Prior President requested that unit be taken out of her name and transferred to someone else in the nonprofit.,
Apparently Public Storage doesn't allow transfers. We had to move out of our existing exterior unit. No other exterior units available so we were offered an interior unit which is much less convenient but cheaper. Having trouble understanding the unreasonable policy. We were willing to move out of the unit, have it assessed and then move back in. Suggestion was not an option. Would suggest that management review this policy an evaluate each situation on its on merits.