Needs longer weekend hours
In the ad it said air conditioned, climate controlled, alarm. And for these features it was more money, $20 more?
What that means is an outdoor unit with a cement floor and wooden pallets on the ground to keep boxes a few inches higher. I saw no difference in any of the units so I wish I'd gone with the cheaper rate.
They're very limited weekend hours, close at 5 pm Friday, 8-12 Sat and closed Sunday, which doesn't make sense as most people only have evenings and weekends free to visit a storage unit.
I told the receptionist woman my opinion about it and she said no one had ever complained about it before and when I asked to speak to a manager to issue a calm formal complaint, he told me my first problem was that I was going about it all wrong and complaining.
Earlier, in the office I asked if they rented out the Sprinter sized truck and she said no without explanation. The guy on the phone behind her was telling someone about how they rent them out with movers. So.... was it just not to me?
Ultimately I kept the unit as I had limited time to move. Overall I'd say I have low expectations for a storage unit but some of these things just aren't rational.