Manager was out when we first arrived to check it out. Had to wait approx 30 min. for his return. He was very courteous and showed us the unit we reserved on SquareFoot. We asked to see another unit of comparable size and when we expressed an interest in that unit he agreed to change our reservation to that unit for the same monthly rate as the original reservation. We left with a confirmation for that unit and a 30 day guarantee. When I returned the following week a substituent manager was there (from Yorba Linda sister facility) He too was very courteous, found my reservation on the computer and did the processing paper work. Only hiccup was the agreed to rate had not been entered into the computer data base and when I showed him my printed copy of the reservation with a lower price he had to cancel the just finished paperwork and go through the process again. We had some difficulty with the gate key code as he thought it was the 7 digits of my phone number (perhaps that is what it is at the YL facility) then he went back to the office to check and returned to let me know it was only the last four digits in combination with # and *. I asked him to accompany me to make sure I knew all the steps to operate the freight lift - no people allowed on the lift. After going through the process with me he left and went back to the office. Unfortunately, I had to hike back to the office to have him return and remove the facility lock from the door of the rented unit. Once he returned it took him several minutes of trial and error to find the correct key to remove the lock. After that, all went smoothly. Only concern relative to security is whether multiple vehicles can pass through the gate once it is opened but I assume camera's capture license plates - I didn't think to ask at the time. Only other concern was I noticed some termite damage to the bottom stair leading up to the second floor. The damage had been painted over and it was safe, it just did not leave a favorable impression as the entire interior and roof support structure are also wood and susceptible to termites and fire. Exterior walls are cinder block so no potential problem there.