We were first in line when the office opened; man on desk seemed a little overwhelmed a bit by all he people that showed up after us. There are some sensitive personal information questions he asked us which was required for paperwork that we would have preferred to answer without everyone behind us breathing down our necks. A more formal waiting area needed away from where you fill out paperwork maybe or another helper when first opening? Assigned storage unit was locked with previous renter's lock even though it was listed as empty. Fortunately, there was another unit available that fit our needs. We are storing a car for three months. It bottomed out going over some of the concrete ramps and driveways with sharp drop-offs. It's a matter of the topography of the land the facility sits on at the entrance. Possibly some better warning or marking on those areas needed? Even though it looks like a well-maintained facility - appears relatively new and very clean - we are a little concerned about the big gap at the bottom of the front entrance security gate. It should keep most people out, but someone intent on getting in for mischief could crawl under that gap. Overall, pleased.