While SpareFoot customer service was excellent, I was disappointed with EPO Self Storage. I arrived at the gate and saw that there was a sign with an office location and a phone number on it. I went to the office and there was a gentleman who told me EPO had moved out about a year ago. I came back to the gate and called the number on the sign. I ended up speaking with a man who was very eager to hand me off to another representative and did not want to verify over the phone that I was who I said I was. I called the man who he referred me to and that man said he was limited in his knowledge (although he was nice) and was going to refer me back to the first man. After about an hour and fifteen minutes of waiting and making failed attempts at phone calls, I decided to call SpareFoot. The SpareFoot representative was extremely kind and empathetic. He managed to get a hold of the first man I contacted and get the ball rolling. When I spoke to that man the second time he was extremely kind and apologetic. A complete turnaround from the man he was before. I managed to move in that afternoon and was pleased with the security and cleanliness of the building. All I would change is the customer service for EPO, but SpareFoot was great!