I reserved a unit online, and then called the store to make sure it went through. I explained to the man that answered the phone at the establishment that if I was unable to get there before closing then I would come by the following Thursday to set up my rental unit. The employee said no problem, as well as he would be there about half an hour late after closing. And that I was more than welcome to come by before then. I arrived on time and the gentleman at the front desk remember talking to me on the phone, I was shown the unit, we filled out paperwork and I was on my way. Very pleasant experience, I would without a doubt recommend this facility to anyone needing to store their belongings.