Showing 61 - 62 of 62 reviews
The fellow at the desk was very helpful and assisted me in finding the unit that worked best for me.
DO NOT RENT HERE
It's rare to be treated to such spectacularly bad customer service. here's what happened to me: * reserved truck for Sunday @ 9:30am. place is not open until 10am * was spoken to like I was an idiot for showing up at the time I was told to by the employee I reserved the truck with * was not told I had to have my own insurance to rent the truck. if I had been told that, I would have rented a truck from uhaul * was told, like I was an idiot, that every place required insurance in order to rent a truck. I confirmed with uhaul this is not true. * employee on site was rude throughout the entire conversation because I knocked on the office window twice to get his attention. it was 10 minutes after opening time, the office was still locked, and I was already 40 minutes late because I was planning on picking the truck up at 9:30 * while waiting outside for place to open, I observed a bunch of homeless people hanging around. when they opened, open access was allowed to the facility guarded only by a camera and a sign in sheet. the people waiting outside went inside. not sure if they were customers or if they knew they could stay inside where it was warm and dry. all in all, I feel like I dodged a bullet. terrible customer service couple with an insecure facility is no place I want to do business with.
- Todd Lehmann
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