Friendly staff, unsecure facility and hidden fees
The biggest issue I have is with hidden fees and weird pricing. After spending about an hour waiting my turn in line and finally touring my prospective unit, I was ready to sign up. Only then do they mention a hidden $25 move-in fee, and that insurance is required (the cheapest they offer is $10/month). Furthermore, the staff was unable to answer any questions about what the insurance actually provides. The insurance sheet says conflicting things in a very short space: "covers flooding" (in bold), and then a few paragraphs later "does not cover any water damage" (also bold). Well which is itjQuery111009210271696519456_1506618810967?
While the staff I spoke with was very friendly and accommodating, I have a few issues with this Life Storage facility. The buildings seem quickly renovated or thrown up and there is practically no security (no cameras on or inside dark buildings). My unit has nails protruding from the walls and several holes / dents. The entry codes are a mere 5 digits and they suggest birthdays, so you can imagine how hard it would be to guess a random code and gain entry. They also close at 10pm for some reason, even though they are unstaffed at that time. Why not be open 24 hours/day?