Last minute move in
The only issue we had is that we were told that we were second from the end and that there was a special gate that could be opened to allow us to be about 10ft. from the unit. We had a larger truck and were told we wouldn't be able to make the turn to pull up right in front of the unit, but we would only be about 10 ft. away from the unit. When we arrived, we had to dolly our items more than 50ft. and it took a lot longer than anticipated. This cost us more money because it took us more time and we had to pay the movers an extended amount of time. There was a gate that they could open to let our truck in so we didn't have to dolly the items so far, but we were told they couldn't open the gate. The information we received when we booked the storage unit was differrent than when we arrived so it would have been nice to have consistent information.
I'm sorry about the misunderstanding regarding our side gate. The main gate to the facility has a coded entry and exit that clients can use during access hours from 7am till 10pm everyday. However our side gate has a lock that can only be opened by a facility manager during office hours since we need to resecure it before leaving. We cannot leave it unlocked after office hours when no manager is present, for the security of all our clients. You came in right before we closed the office at 6pm so we were unable to leave that gate unlocked as no manager would be present after 6pm. We are happy to unlock that gate during regular office hours which are usually from 9:30am till 6:00pm.
- Manager's Response