The units are mislabeled & took way longer than it should
Firstly, Alex is a sweet person and she did a reasonable job trying to mitigate the issues based on her abilities as a level one manger.
So, I rented a 5x5 unit online because it was the least expensive temp controlled unit I could find in Sacramento. I subsequently found out that the unit price was not the actual unit price; there was a one-time $24 admin fee no one told me about until day of AND I would also need to pay $12/mo in insurance (my renters insurance for my ENTIRE apartment is $19â¦ but okay). Anyway, so I go start unloading my things and get up to the unitâ¦. It is 100% not a 5x5 and I know this because it is a rectangleâ¦ come to find out it is a 3x5 (something they didnât even have as an option on their website). Anyway, so then itâs another hassle trying to get a hold of someone to figure out if I can get a different unit for the same price and took way too long. So now, Iâm paying for a 5x5 but the space I have is a 5x4.75 or something and somehow it costs more because it is closer to the elevator??? Anyway, Alex doesnât actually work there so she couldnât really do much so I guess I will have to call Monday to figure this all out
- Jessica Swan