I used sparefoot.com to make my reservation with a guaranteed rate of 6 months for a 5x8 with an added admin fee. I was given my unit number, signed the appropriate paperwork and went about my day packing in excruciating heat. When I came back, I unloaded and checked into the office to talk about payment (which wasn't done that morning). The office person could not figure out how to set the computer to give me the rate that was promised to me online. After about 20-30 minutes of trying to get it to work, I paid my first month with fee as she said she would work it out later with the manager and write off the remainder, as it was 27% more than what was guaranteed on my paperwork.
I showed up the next day, and she approached me to say she was about to send me my contract in the mail since she forgot to give it to me the day before, and could I come in on Thursday to discuss the price difference with the owner. I intended to, but a few days later, I received another call from her stating that she accidentally put me in a unit one size larger than I reserved. This unit does has a torn internal roof, which I hope doesn't damage my belongings.
I really have no idea what's going on with the price or the management of this facility. The office person was very nice, but let me know she was new and seemed flustered at every turn. I feel that although she made a mistake, I should get my quoted price and not have to move things out of my unit, as I'm a single lady and had to pull teeth to get the one helper I got the first time around. Still waiting for a follow up call regarding price and I moved in June 1.