Truly fabulous customer service. Ancient units.
Every interaction with the manager was prompt, polite, professional, and accommodating. The entire process was smooth and painless, even with the changes necessary because of the virus.
However, the door to the unit is rusty and stiff, and the locking bolt required ten minutes of jiggling to get it to slide into place. Highly unimpressed with owners who haven't invested in keeping the units functional.
Thanks for being an awesome customer of ours here at EZ Storage. This property was recently acquired by us and we're working hard on getting it back up to top-shape. Recently, we've added new latches to every door, new asphalt, and state of the art security cameras. We are working on getting new doors and metal in the future. Please note if you're experiencing major door issues to contact the managers to see if they can move you into another unit. We appreciate you!
- Manager's Response