Family owned = SO MUCH BETTER than corporate!
We previously had our belongings stored at a next door competitor, which happens to be a large corporate entity (Public Storage). That company raised our rates repeatedly over the past few years, without any added value or benefit. They also had horrible security - our neighbor's unit was broken into and cleaned out, and there was no security camera to record what happened. They lost many irreplaceable personal items. PS staff didn't contact them immediately, didn't file a police report, didn't do jack squat to help them.
For raising my rates every 3 months or so, along with everyone else's there, I could reasonably expect they'd at least improve the security or facility. Nope.
So... we went next door and found Associated Storage to be much more secure, with personal attention to their customers. The facility was cleaner, the folks working there nicer, the hours of access better, the rates cheaper, the storage space bigger. Win, Win, Win. WIN.
- Brendan Prout