Not as priced
When we confirmed our reservation, we were informed it was for an upstairs unit with no elevator. This absolutely would not work for us because we are storing packed boxes and excess furniture to prepare our house to go on the market. Had to upgrade to exterior unit ground floor at extra cost. Was told the second month free for an online 10x10 unit did not apply to ground floor. They require a special type of lock that closes from the side instead of the top, so because the unit we got had formerly been 2 5x10's with the interior wall removed, it has 2 small roll up doors. We have to buy 2 of their locks. Then we found out a week later there is no access for our moving van to come in to load our stuff, costing us another $300 to the professional moving company to provide a smaller truck to shuttle things from storage to the moving. If you are storing things to be transported by a professional moving van company, do not rent here. No access for their large moving van.
The office paper work seemed to take an extra long time to complete, even with an on line reservation. Well over 20 minutes. I have rented two other storage units in the past and had none of these problems. Just chose this one for close proximity.