Outstanding Experience with CubeSmart
I recently rented a space from CubeSmart. Excellent online deal for the first month. Good looking, clean facility. On site staff is courteous and helpful. On my second visit to the facility, I arrived to drop off and store some stuff, my access code wouldn't work and I couldn't open the gate. It was after hours for the office, so I called the 800 number for customer service; outstanding customer service! The remote office was able to access my account, give me a temporary access code that worked all in a few minutes. I received a follow up call and apology the next day from the onsite staff! Errors can occur, they're inevitable, but the way that the error is handled by the business, and how they support the customer is key. I highly recommend CubeSmart!
- Mark Witzel